Fix payment and billing problems

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.

Utilise this information to fix your event if you get a payment-related warning in your Google Admin console.

If your result is related to a dissimilar Google service, search that product's Help Eye to prepare the issue.

Video: How to set up a payment issue

How to Set up a Payment Issue in Google Workspace

Pace 1: Make sure your primary payment method is valid

The nigh common billing trouble is not having a valid master payment method for automated payments. If we tin't accuse your primary payment method, your account gets suspended or placed in a grace period. After you fix your primary payment method, whatever outstanding balance will exist charged automatically.

If you brand a manual payment to lift a payment failure, and then update your primary payment method, yous might be charged twice. If this happens, we'll apply any leftover credit to your next payment.

  2. On the Admin console Abode page, get to Billing and then Payment accounts.

  3. Adjacent to your subscription, click View payment methods.

  4. View your payment methods. Verify one of them is set to Primary, and it'southward valid.
  5. (Optional) To avoid service interruption in the future, add a backup credit bill of fare for automatic payments.

If this chore didn't solve your trouble, continue to footstep 2.

Step 2: Find a solution based on an warning

If step 1 didn't solve your problem, find your alarm below.

Warning Solution
Subscription suspended (free trial ended)
  • Prepare Google Workspace billing
  • Set up upwardly Essentials billing
Your payments contour is currently suspended Verify your account information
Subscription has been suspended by your reseller Contact your Google reseller

Subscription suspended (grace period has expired)
Business relationship needs a working payment method
Couldn't procedure your last payment
The account is closed
Transaction declined
Transaction declined: invalid payment method
Transaction declined: low residue

 Make a payment using:
  • Your principal payment method
  • Another payment method in your billing account
  • A new payment method
If yous're using an India credit or debit bill of fare:
  • Troubleshoot India credit or debit cards
Bill of fare: Expired Brand a payment using:
  • The aforementioned card subsequently you lot update it
  • Another payment method in your billing account
  • A new payment method
Card: Expiring soon Update your card details
Verification in progress Verify a newly added bank account

Verify your Google Business relationship or banking company account

Verify your Google Account

If we can't verify your Google Account information, Google suspends your payments profile and dims the Make a payment push button. Verify your information past filling out this form.

Other ways to make full out the class:

  • Click Learn More in the alert that says your payments profile is suspended.
  • Answer to the email we sent with the subject field "Important Information Regarding Your Google Account." This email was sent to the e-mail accost of your payments primary contact for the domain associated with your Google Business relationship.

Google Workspace or Cloud Identity support can't lift your suspension in this state of affairs. You demand to fill up out the account verification class. In the E-mail field of the form, enter an email address that's listed nether Payments contacts on the Billingand thenManage Settings page. Entering a unlike address can delay the response to your asking.

Permit 48 hours after submitting the form to receive a response.

Verify a newly added bank business relationship

Before we can debit a new bank business relationship, we demand to verify it's really yours. This process and the time it takes depends on your location:

  • If yous're in the U.Southward. or Europe outside the UK, you lot verify the account by making a test deposit.

    This process can take up to 10 days, although it often happens much sooner. If y'all don't get a test deposit subsequently five days, check if your exam deposit failed.

  • If y'all're in the UK, we can typically verify your account inside an hour after you enter valid account information in your Payment settings.

While Google is verifying your depository financial institution account, y'all get a "Billing verification in progress" message on your Payments page in the Admin console. If you're setting up billing for the first time, your paid service won't begin until your account is verified.

Note: To ensure uninterrupted service, you can add a credit carte du jour to use for automated payments until your bank account is verified. Go to Add together a credit bill of fare as your primary payment method.

Ready a common alarm problem

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Pay with a new payment method

  2. On the Admin panel Dwelling house page, go to Billing and then Payment accounts.

  3. At the pinnacle of the page, click Pay Now in the alert.
  4. On the Brand a payment screen, click the Down arrow "" and choose an option.
    Depending on your country/region, you lot might have 2 or more options to choose from, such equally:
    • Add new credit or debit card
    • Add a depository financial institution account

    Get to Payment options in my country.

  5. Enter your account or card data.
  6. Click the Verify button if it displays.
  7. Click Make A Payment.
  8. (Optional) Bank check the box to use this payment method for futurity recurring payments.
    This option sets the new bank account or credit card as your master payment method.
  9. Review the payment details, then click Ostend and then Got It.
    If you lot added a bank account as your main payment method, it might have a few days for your payment to go through.

Update an expired card

Follow these steps to update an expired primary payment method and and so utilize it to make a payment.

To update an expired credit card that isn't your chief payment method, instead follow the steps in Update your bill of fare details.

  2. On the Admin panel Abode folio, go to Billing and then Payment accounts.

  3. At the top of the page, click Update in the alert.
  4. On the Brand a payment screen, update the card expiration date and security code (CVC or CVV).
  5. Click Brand A Payment.
  6. Review the payment details, and so click Confirm and then Got It.

Update your bill of fare details

Follow these steps if your credit menu:

  • Is expiring soon, merely hasn't yet
  • Has expired, but isn't your primary payment method

If your card has expired and it's your main payment method, instead follow the steps in Update an expired card.

If a credit carte du jour in your billing account is about to expire, update the carte's expiration appointment in your Admin console. If its CVC or CVV number changes, update information technology too. Otherwise, we won't be able to charge your menu, putting your service at chance of pause.

Note: On the screen where you update your card's expiration date, y'all tin too update the cardholder name or the card's billing accost.

  2. On the Admin panel Dwelling house page, get to Billing and then Payment accounts.

  3. Next to your subscription, click View payment methods.

  4. Next to the credit card you want to update, click Fix.
  5. Update the carte du jour information and salvage your changes.

Card number inverse?

If so, yous can't modify the number on the screen where you edit the details. Instead, add information technology equally a new card. Then remove the former bill of fare from your account. Go to Remove a payment method.

I get an mistake bulletin when making a payment

If you lot get an fault when you try to brand a payment in the Admin console, go to Billing error messages.

I'm still having problems afterward making a payment

If you fabricated a payment, but you lot were charged twice or your account still isn't active, go to Troubleshoot problems later making a payment.

Related topics

  • Modify which payment method to use
  • View and sympathise transactions
  • Cancel Google Workspace

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